Jennifer Gaetjens obtained a good offer on a refrigerator at House Depot working with a coupon combined with a sale. But a several times afterwards, the enterprise explained to her that it experienced no record of her obtain. Now House Depot will not schedule the shipping of her new equipment until finally she pays an more $700. What’s heading on here?

Query

My husband purchased an LG Electronics stainless steel refrigerator on sale at Household Depot. Right after striving to buy the equipment on the internet, we had to go to the store to complete the transaction. The computers were down at the time, but we bought a receipt from House Depot that integrated the tax and delivery prices. We also experienced a coupon for 18 months desire-free of charge.

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I termed Dwelling Depot to look at on the order and affirm a shipping and delivery day, but a consultant knowledgeable me that our order experienced been missing. We desired to return to the retail outlet to invest in the fridge once again. My husband went to the Property Depot. But this time, they denied him the initial discount. Property Depot wanted him to pay out an further $700 for the fridge right before it would be scheduled for shipping and delivery. The shop supervisor was instructed by company not to honor our receipt. We want and have to have a fridge. Can you assistance us? — Jennifer Gaetjens, Pennsauken, N.J.

Response

I’m sorry you’re without the need of a refrigerator and that Home Depot wants to charge you an more $700 to agenda delivery. If its personal computers had been down on the day you tried using to place your order, House Depot must repair this problem for you without having charging excess.

It seems Home Depot tried using to run your credit history card prior to it scheduled shipping and delivery. But it appears to be like like your financial institution declined the order. A representative really should have contacted you at that position to talk to for a unique card and full the get. However, that didn’t come about.

Household Depot’s preliminary response wasn’t horrible. I have seen considerably worse.

The firm presented you a 10 p.c discount on the new refrigerator. But that continue to fell brief of the good cut price you considered you would get. Why would Property Depot decrease your card? You stated your card had a zero stability with a $2,500 credit score limit. The demand need to have sailed as a result of. Perhaps it did not simply because of Home Depot’s personal computer problems.

The good information: Dwelling Depot has scheduled your fridge for delivery at the initial cost!

If you operate into something like this once again, you can usually reach out to an executive at Residence Depot.  The Elliott Advocacy study group publishes the names, figures and e-mail addresses of the House Depot purchaser services and govt groups in our databases.

I contacted Home Depot on your behalf. It built preparations for you to obtain your refrigerator at the initial discounted selling price. And it honored your desire-free of charge coupon.