Steve Atlas buys a three-month membership to Sam’s Club, but he thinks he is obtained an once-a-year membership. Can he get a refund?
Problem: I not long ago bought a Groupon for a 1-year Sam’s Club membership. The offer you was misleading. I considered it was for a calendar year, but it was only for three months. I pressed terminate less than 15 minutes immediately after I created the order, and I envisioned the refund to be used to my credit history card.
Unfortunately, the only refund I obtained was for $35 in Groupon Bucks. I you should not even know how to use them. I treatment much less about the $35 than about remaining addressed with honesty, integrity and a willingness to find a option that is good to me. Can you enable me get my money back again?
– Steve Atlas, Merritt Island, Florida
Response: If your Groupon was for a one particular-yr membership, you should have received a one particular-12 months membership. But it was not. A nearer evaluation of the coupon shows it truly is only legitimate for a few months.
Is that worth it? I shell out about that much, on a prorated foundation, for my Sam’s Club membership. And permit me explain to you, if you have to feed three hungry teens, Sam’s Club is excellent! We invest in most of our meals in bulk. Some of the groceries are eaten in the vehicle and really don’t make it all the way property. Young ones are like hummingbirds. When I say they consume two times their human body weight in a working day, I’m only half kidding.
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I imagine the lesson is to meticulously study the offer you right before you get it. You waited till just after redeeming the coupon to very carefully verify the conditions. It is really an quick miscalculation – I have built it countless moments. You attempted to use the Groupon contacts we record on my shopper advocacy website. In the beginning, you failed to get a response. That is a extended tale. Until eventually just lately, we’ve experienced issue locating responsible government contacts for Groupon.
I reviewed the conditions of the offer you. The screenshot you supplied states 12 months, but the coupon says three months. I am not confident what Groupon did or didn’t disclose ahead of your obtain, but I imagine we can all agree that your membership only lasts 3 months.
My scientists located new contacts for Groupon and up-to-date them. You ultimately were being in a position to get through to the organization and negotiated a refund, which you applied to obtain a a single-calendar year Sam’s Club membership.