When Residence Depot loses Jennifer Gaetjens’s fridge order, it offers a repair she does not like: Pay back an more $700 for the equipment. Is there any way to get Household Depot to honor the authentic cost?

Q: Final yr, my partner bought an LG Electronics stainless steel refrigerator on Black Friday. After making an attempt to acquire the equipment on the net, we had to go to the store to finish the transaction.

The pcs had been down at the time, but we obtained a receipt that integrated the tax and delivery prices. We also had a coupon for 18 months interest-free of charge.

I identified as Residence Depot to verify on the order a couple times later, and a agent educated me that our order experienced been lost.

We necessary to return to the retail store to purchase the fridge yet again. My spouse went to the Dwelling Depot. But this time, they denied him the Black Friday discounted. They preferred him to fork out an additional $700 for the refrigerator. The retailer supervisor was instructed by company not to honor our receipt. We want and will need a refrigerator. Can you support us?

— Jennifer Gaetjens, Pennsauken, N.J.

A: I’m sorry you’re devoid of a refrigerator and that House Depot wishes to charge you an more $700 to get a single. If its personal computers had been down on the working day you tried to place your order, it should really deal with this trouble for you devoid of charging added.

It appears Dwelling Depot attempted to operate your credit card right after its desktops arrived again on the internet.

But it seems to be like your card was declined. A consultant must have contacted you at that stage to request for a distinct card and total the buy, but that did not occur.

Property Depot’s preliminary response wasn’t horrible. It available you a 10 % price reduction on the new refrigerator. But that however fell quick of the Black Friday discount you assumed you would get. Why would Home Depot decline your card?

Your card had a zero harmony with a $2,500 credit rating restrict. The demand ought to have sailed by way of. It’s possible it didn’t simply because of Residence Depot’s personal computer issues.

If you operate into a challenge like this again, you can always attain out to an govt at Dwelling Depot. I publish the names, quantities and email addresses of its professionals on our nonprofit internet site, Elliott.org.

I contacted Home Depot on your behalf. It made preparations for you to invest in your fridge at the Black Friday cost. And it honored your interest-free coupon.

Christopher Elliott is the chief advocacy officer for Elliott Advocacy. Email him at [email protected] or get help with any shopper issue by contacting him at http://www.elliott.org/support