PEORIA, AZ (3Television set/CBS 5) — When Ron Johnson obtained his home five decades ago, he realized homeownership came with some get the job done.
“The AC went up. So, we experienced to expend dollars for that. And also the very hot h2o heater that been in the dwelling given that it was built,” Johnson explained. And after these advancements had been made, Johnson turned his notice to changing his home’s growing older flooring. “We essentially preferred to do tile all through the residence. It is really on the lookout very old, so we went to Property Depot.”
Just after seeking at various Property Depot flooring choices, Johnson determined and plunked down a great deal of dollars for the new flooring. “The overall expense for tile installation and supply was just more than $10,000.”
$10,000 bought a large amount of substance. But, when it arrived to delivering it, which is exactly where the trouble started off.
“The person just dropped two pallets off and explained. We do not come into houses mainly because of COVID. I was like, Okay, well, that would have been excellent to know when we paid out for shipping,” Johnson spelled out.
Johnson suggests he paid out $232 to deliver the flooring into his property, not left outside. And he statements he was never ever instructed about the “outside the house shipping only” support, in spite of it currently being printed on his paperwork. So, Johnson contacted Residence Depot.
“We were being explained to that we under no circumstances must have been charged for the supply payment simply because they really don’t supply within due to the fact of COVID. So, with that in thoughts, I stated how in the globe and where by we charge for the shipping and delivery charge?”
Upset, Johnson and his wife rented a truck and returned all the flooring again to Household Depot, exactly where the retailer refunded his $10,000 for the substance but not the supply. “That rate of $232 was not returned to us, and it’s been months.”
Johnson complained about the botched delivery fee and mentioned Household Depot has been telling him for months that a refund is on the way. But his dollars didn’t arrive. “It is really been a horrible encounter. I do believe that communication is an challenge of theirs.”
3 On Your Side got included, and we questioned Residence Depot to look into Johnson’s situation. They did and claimed the $232 shipping and delivery debacle had been fixed in advance of we contacted them. Johnson states which is amusing because he never ever acquired any cash. Nonetheless, after 3 On Your Side’s involvement, Home Depot told Johnson he could go to his closest Home Depot and choose up his $232 supply refund in cash, which involved an more $50 for a measuring price he compensated for. Johnson claims it only transpired for the reason that of 3 On Your Aspect.
“3 On Your Side, you know you speak to them, and you get this instant response that you must have bought months in the past. So, we are surely appreciative of that,” Johnson claimed.
Assertion underneath from Household Depot despatched to 3 On Your Side:
“We’ve refunded Mr. Johnson the shipping and delivery cost and we apologize for the inconvenience this miscommunication prompted.”