When Home Depot loses Jennifer Gaetjens’s fridge order, it delivers a resolve she doesn’t like: Pay out an additional $700 for the appliance. Is there any way to get Home Depot to honor the original price tag?

Q: Previous yr, my husband bought an LG Electronics stainless metal fridge on Black Friday. After seeking to obtain the equipment on line, we had to go to the retailer to finish the transaction.

The desktops ended up down at the time, but we bought a receipt that provided the tax and supply charges. We also had a coupon for 18 months fascination-no cost.

I called Dwelling Depot to test on the get a couple of times later, and a consultant knowledgeable me that our buy had been missing.

We required to return to the retail store to purchase the refrigerator yet again. My partner went to the Residence Depot. But this time, they denied him the Black Friday low cost. They wanted him to fork out an excess $700 for the fridge. The keep supervisor was instructed by company not to honor our receipt. We want and want a fridge. Can you assistance us?

— Jennifer Gaetjens, Pennsauken, N.J.

A: I’m sorry you’re with no a fridge and that Residence Depot would like to demand you an further $700 to get a person. If its personal computers were down on the day you tried using to position your get, it should really fix this trouble for you without charging added.

It appears Dwelling Depot attempted to operate your credit score card right after its computer systems arrived back again on the internet.

But it looks like your card was declined. A representative really should have contacted you at that place to question for a distinct card and complete the buy, but that didn’t transpire.

House Depot’s preliminary reaction wasn’t horrible. It available you a 10 % price cut on the new refrigerator. But that nevertheless fell quick of the Black Friday deal you imagined you would get. Why would Property Depot decline your card?

Your card had a zero equilibrium with a $2,500 credit score limit. The charge should have sailed by means of. Maybe it didn’t due to the fact of House Depot’s computer problems.

If you operate into a dilemma like this again, you can normally reach out to an govt at Property Depot. I publish the names, quantities and electronic mail addresses of its professionals on our nonprofit web site, Elliott.org.

I contacted Dwelling Depot on your behalf. It created preparations for you to invest in your fridge at the Black Friday rate. And it honored your desire-totally free coupon.

Christopher Elliott is the chief advocacy officer for Elliott Advocacy. Electronic mail him at [email protected] or get assist with any consumer difficulty by speaking to him at http://www.elliott.org/help